The Intake Specialist will be the first point of contact for those inquiring about our mentoring programs. The primary responsibilities include: communication with prospective clients and volunteers to inform and assess the suitability for program enrollment, documentation of all communication in our database system and scheduling of interviews for Case Managers. The Intake Specialist will also act as interpreter, both oral and written, for our Spanish speaking clients.
Qualifications required for the position are Bachelor's Degree in a related field, BSW preferred, Bi-lingual (English/Spanish) with strong communication skills and at a minimum intermediate knowledge of Microsoft Office applications, specifically Outlook, Excel and Word. The ideal candidate will possess excellent assessment skills, provide outstanding customer service and be able to embrace multiple time management techniques to handle multiple projects to meet short term objectives supporting long term goals. Must be willing to work evenings and weekends.
We are seeking bilingual fluent English/Spanish speaking candidates to join our Program Team committed to making a measurable difference in the lives of Long Island youth growing up in challenging circumstances. Case Managers are accountable to support mentors, mentees and parents throughout the enrollment process; monthly/quarterly one-to-one contacts; resource referrals; coaching; sharing event data; etc… The successful candidate must be a big picture thinker with the capacity to achieve metrics-based operating results.
Required Competencies: Strategic thinker and plan implementation with excellent time management skills; Experience with assessments and sound decision making; excellent research, communication and presentation skills; creativity, flexibility and a strong customer/constituent service ethic.
Education and Experience: BSW or Bachelors in social services required, with a minimum of two year’s work experience preferred. Must be willing to work evenings and weekends on occasion. A record of distinguished service in the nonprofit sector is preferred, but highly qualified candidates from other sectors are welcome to apply.
Call Center Representatives
Responsible for making outbound calls, assisting in the scheduling of donations from the community as well as updating and maintaining client information.
Two Shifts available: 9:00am – 3:00pm and 3:00pm – 8:00pm (including weekends)
Must have excellent phone etiquette, ability to multi-task and capable of working in a fast-paced professional environment. We are looking for individuals that have excellent communication, interpersonal, and organizational skills. Computer skills are a must.Multi-lingual skills a plus.
Prior Call Center and/or Customer Service experience is required.
Responsible for completing a dialed route of 100+ stops with no misses and completing paperwork completely and correctly.
Part-Time positions available
Must have prior commercial driving experience (delivery, taxi/livery) clean drivers license, be reliable, be able to successfully pass a criminal background check and drug test.
We offer competitive wages as well as a generous benefit package for full-time employees including health insurance and paid time off.
To apply for any of these positions, please forward cover letter, including salary history/requirements, to email@example.com fax to 631.232.7955.
Please be sure to state in subject line of email or in cover letter, the position of interest.
BBBSLI is an Equal Opportunity Employer.